<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p>Shipping is currently limited to the United States.</p><p id="isPasted">Order Subtotals over $50 qualify for Free Standard Shipping. &#xA0;Free Standard Shipping is currently only available to the 48 US States, excluding Alaska and Hawaii.</p><p>Any promotions are not included to reach the $50 order subtotal.</p><p><br></p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p>Shipping options are displayed at checkout. &#xA0;Shipping rates and delivery times vary by shipping option.&#xA0;</p><p id="isPasted">Free Shipping &#x2013; Order will be delivered in approx 4-10 &#xA0;Business Days</p><p style="font-weight: 400;">Economy - Estimated delivery in 4-10 Business Days</p><p style="font-weight: 400;">Ground - Estimated delivery 3-7 Business Days</p><p style="font-weight: 400;"><br></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p><span id="isPasted" style="font-size: 15px;"><span style="font-family: Slack-Lato, appleLogo, sans-serif; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f8f8f8; display: inline !important; float: none;">You can track your shipment by using the tracking number you receive in your shipment notification email, logging into your account, or by the Shop App.</span></span></p><p><br></p>

Shipping

<h3 id="return--refund-policy"><strong>Return &amp; Refund policy</strong></h3><p>Returns from <a href="//Shop.mgae.com">Shop.mgae.com</a> will only be accepted for 30 days from the purchase date. Returned items must be new, unassembled, and unused in their original packaging. Gifts purchased for December celebrations can be returned no later than January 31st.</p><p><br></p><h3 id="can-i-return-items-if-i-change-my-mind"><strong>Can I return items if I change my mind?</strong></h3><p>You can return an order on shop.mgae.com. We do not send return labels for returns. Please use the carrier of your choice to send any new in packaging items to:</p><p>MGA Entertainment</p><p>Attn: Returns Dept.</p><p>10200 Amargosa Rd</p><p>Hesperia, CA 92345</p><p><strong id="isPasted">The customer is responsible for any return shipping charges.&#xA0;</strong>Shipping charges for both delivery and returns are not refundable, this includes item(s) purchased on Free Shipping offers and or in item(s) where a delivery is refused. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund on the original form of payment they used to make the purchase. All sales are final on pre-orders.</p><p id="isPasted">If you have questions please contact us by e&#x2011;mail at</p><p><a href="mailto:MGAEntertainmentstore@mgae.com"><span style="text-decoration: underline; color: #0000ff;">MGAEntertainmentStore@mgae.com&#xA0;</span></a></p><h3 id><br></h3><p><strong>Damaged Packaging</strong></p><p><span dir="ltr" id="isPasted">Our warranty covers factory defects and damaged dolls. The warranty does not extend to packaging.&#xA0;</span></p><p><br></p>

Returns

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>Orders cannot be changed. In order to make changes, the order will need to be cancelled and a new order placed.</p><div id="isPasted" style="display: block;">Orders are only able to be cancelled within 30 minutes after placing the order with a customer service representative &#xA0;M-F 8-5pm EST, excluding holidays.</div><p><span style="font-size: 14px;">Once the order is placed, we are unable to change the shipping address. Please contact us to cancel your order prior to entering a new order.</span></p><p><br></p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><div id="isPasted" style="display: block;"><p>Orders are only able to be cancelled within 30 minutes after placing the order with a customer service representative &#xA0;M-F 8-5pm EST, excluding holidays.<br>If you need to cancel a preorder that you placed, we may be able to help depending on the estimated shipping time frame of the preorder.</p><p>Any cancellation requests can be sent to mgaentertainmentstore@mgae.com or by using the<a href="https://www.lolsurprise.com/pages/contact" title="Contact Us">&#xA0;Contact Us&#xA0;</a>form.</p></div>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We accept Visa, MasterCard, Discover, American Express</p><p>Paypal, Amazon Pay, Apple Pay, Google Pay and Shop Pay</p><p>Please note: The merchant name for orders on Shop.mgae.com is MGA Entertainment. This is how it will appear on your credit card statement.</p><p><br></p><p><strong><span style="font-size: 18px;">Why do I see multiple charges for my order?</span></strong></p><p><span dir="ltr" id="isPasted">What you are seeing is a pre-authorization hold in the amount of your order on your card statement. The pre-authorization validates the credit card number, status, available credit line, and billing information to ensure that it matches exactly what the bank or credit card company has on file. At this point, your card hasn&apos;t been charged yet. That amount will fall off since an order is not shipping out.</span></p><h3 id><br></h3><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Please allow 7-10 business days for any refunds to show back on your card. &#xA0;Timing may vary depending on your bank.</p><p><br></p><p><br></p><h3 id="-1"><br></h3>

Payment

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>We have e-gift cards available for purchase in the US only. &#xA0;</p><p>You can purchased gift cards <a href="https://www.lolsurprise.com/products/l-o-l-surprise-store-gift-card-choose-amount?_pos=3&amp;_psq=gift&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" target="_blank">here.</a></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>Gift cards do not expire. Any balance left on a gift card will be available for use until it is fully redeemed.</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>Gift Cards cannot be exchanged for cash. &#xA0;</p>

Gift cards

If you receive incorrect or missing items from an order processed through a third-party seller, please contact that seller directly, as they handle refunds or replacements. If your order was directly through us, ensure you check all delivered package

<p>If you receive incorrect or missing items from an order processed through a third-party seller, please contact that seller directly, as they handle refunds or replacements. If your order was directly through us, ensure you check all delivered packages and provide any necessary proof of the contents for resolution.</p>

What should I do if I receive incorrect or missing items?

If your order is marked as delivered and you haven't received it, please provide photographs of the location (such as a front porch) where the package was supposed to be delivered. We will use these images to initiate a tracer with the carrier to loc

<p>If your order is marked as delivered and you haven&apos;t received it, please provide photographs of the location (such as a front porch) where the package was supposed to be delivered. We will use these images to initiate a tracer with the carrier to locate your shipment.</p>

What can I do if my order shows it was delivered but I haven't received it?

Please note: If you need assistance with an item you purchased from one of our retailer stores or websites, please visit our Warranty Customer Support website for assistance.  Thank you.

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